Shipping Policy
Processing Time
Orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. During peak seasons or promotions, processing times may be extended.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times vary based on your location and chosen shipping method:
- Standard Shipping: 5-10 business days
- Expedited Shipping: 2-5 business days
- International Shipping: 7-20 business days (subject to customs processing)
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to be available.
Shipping Restrictions
We currently ship to addresses within the United States and select international destinations. P.O. boxes and APO/FPO addresses may have limited delivery options.
Customs, Duties & Taxes
For international orders, the recipient is responsible for any customs duties, taxes, or import fees that may apply. These charges are determined by the destination country and are not included in our shipping fees.
Lost or Stolen Packages
Timeless Is Chic is not responsible for lost or stolen packages. If your package is marked as delivered but not received, please check with your local carrier or file a claim with the shipping provider.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at [support email] for assistance. We will do our best to resolve the issue.
Returns Due to Incorrect Address
If an order is returned due to an incorrect or incomplete address provided by the customer, the customer will be responsible for additional shipping costs to resend the package.
Return Policy
If you are not satisfied with your purchase, you may return items within 30 days of receipt for a refund or exchange. To initiate a return, please contact us at [support email] to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be accepted.
Return Address:
[Customer's Name]
16506 Bluff Springs Dr
Houston, Texas 77095
United States
Please ensure that returned items are in their original condition, unworn, and with all tags attached. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.